Regional Energy Heat Cool (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
1. Collection of Personal Information (APP 3)
We may collect personal information that is reasonably necessary to provide our services, including:
- Name
- Email address
- Phone number
- Residential or service address
- Billing and payment details
- Service and enquiry-related information
Personal information is collected directly from you when you:
- Contact us via our website, phone, or email
- Request a quote or service
- Engage our heating, cooling, or energy services
2. Use of Personal Information (APP 6)
We use your personal information for the primary purpose of:
- Providing and managing our services
- Responding to enquiries and service requests
- Communicating service updates, invoices, or changes
- Improving our services and customer experience
We may also use your information for secondary purposes such as marketing or promotions, where you would reasonably expect this use. You may opt out of marketing communications at any time.
3. Disclosure of Personal Information (APP 6)
We do not sell your personal information.
We may disclose personal information to:
- Trusted contractors, service providers, or partners assisting in service delivery
- Payment processors for billing purposes
- Regulatory authorities where required by law
Any third party we share information with is required to handle it in accordance with Australian privacy laws and confidentiality obligations.
4. Storage and Security of Personal Information (APP 11)
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
- Secure servers and systems
- Restricted staff access
- Encrypted payment processing through third-party providers
Personal information is retained only for as long as necessary to fulfil its purpose or comply with legal obligations.
5. Overseas Disclosure of Information (APP 8)
Some data may be stored on cloud servers located in Australia or overseas. Where personal information is stored overseas, we take reasonable steps to ensure it is protected in a manner consistent with the Australian Privacy Principles.
By using our services, you consent to this overseas storage where applicable.
6. Cookies and Website Analytics (APP 5)
Our website may use cookies and analytics tools to:
- Improve website functionality
- Analyse usage patterns
- Enhance user experience
Cookies do not collect personal information unless you voluntarily provide it. You can disable cookies in your browser settings; however, some website features may be limited.
7. Access and Correction of Personal Information (APP 12 & 13)
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.
Requests can be made by contacting us. We will respond within a reasonable timeframe, usually within 30 days.
8. Direct Marketing (APP 7)
We may use your personal information to send marketing communications related to our services. You may opt out at any time by using the unsubscribe option or contacting us directly.
9. Complaints and Enquiries (APP 1)
If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy enquiries, access requests, or complaints, contact:
📧 info@regionalenergyheatcool.com.au
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.