At Regional Energy Heat Cool, we believe a fair refund policy reflects how we want to treat our customers — with honesty, transparency, and respect. We never want you to feel dissatisfied or unheard.
If you’re ever unhappy with our service for any reason, please contact us at:
📧 info@regionalenergyheatcool.com.au
We’ll review your concern and work with you to find a fair and reasonable solution.
When a Full Refund May Apply
We may offer a full refund in situations including (but not limited to):
- Our technician fails to attend your scheduled appointment without notice
- You change your mind before an appointment is confirmed with a technician
- A service cannot be provided due to an error on our part
In some cases, you may also choose a partial refund or service credit as an alternative.
When a Partial Refund or Credit May Apply
We may offer a partial refund or service credit in situations such as:
- A technician arrives outside the confirmed appointment time window
- Your system is found to be unserviceable during a booked service
- If you accept a quote for repairs or replacement, we may apply a partial or full credit toward the new work
- Delays in customer service responses beyond a reasonable timeframe
Case-by-Case Assessment
All refund and credit requests are assessed on a case-by-case basis, taking into account:
- The nature of the issue
- The service provided
- Australian Consumer Law obligations
Our goal is always to reach a fair outcome.
How to Request a Refund or Credit
To request a refund or credit, please email us with details of your concern:
📧 info@regionalenergyheatcool.com.au
We aim to review and respond to all requests within a reasonable timeframe.